Billing Cycle
Section titled “Billing Cycle”Medjed AI uses a pay-as-you-go billing model. You are charged for resources based on actual usage, with no fixed monthly commitments.
Payment Methods
Section titled “Payment Methods”We accept the following payment methods through Stripe:
- Credit Cards (Visa, Mastercard, American Express)
- Bank Transfers (for enterprise customers)
- USDC (USD Coin) cryptocurrency recharge
If you need to recharge using other cryptocurrencies, please contact our administrators for assistance.
Cost Calculation
Section titled “Cost Calculation”Instance Usage
Section titled “Instance Usage”- CPU Instances: Charged per hour based on CPU cores and memory allocated
- GPU Instances: Charged per hour based on GPU model and memory
- Storage: Charged per GB per month for both persistent and temporary storage
- Network Usage: Charged per GB for outgoing traffic (incoming traffic is free)
Invoices
Section titled “Invoices”- Invoices are generated automatically based on your usage: daily for high-volume users, weekly for standard users, or monthly for low-volume users
- Invoices include detailed breakdown of all charges by resource type and usage period
- Invoices can be accessed from your account dashboard
- Invoice PDF downloads are available for record-keeping
Refund Policy
Section titled “Refund Policy”- Instances: No refunds for unused hours once an instance has been provisioned
- Storage: Refunds available for unused storage space within 7 days of cancellation
- Support Plans: Pro-rated refunds available for unused support periods
- API Usage: No refunds for API requests already processed
Tax Information
Section titled “Tax Information”- Taxes are calculated based on your billing address
- Tax rates vary by jurisdiction
- VAT IDs are accepted for business customers
Billing Support
Section titled “Billing Support”If you have any questions about your bill, please contact our support team at:
- Email: billing@medjed.ai
- Support Portal: Medjed AI Support